Tell Gorelo how they could make the product more useful to you.
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🦄 Proposals (Quotes)!
Create and send professional, branded proposals to clients. Supports optional items, digital acceptance with signature, and seamless conversion into tickets, invoices, or contracts.
Network Scan
This is a feature I'm used to off of our previous platform. I'd love to see this implemented in Gorelo. Seeing devices in a network that aren't enrolled into gorelo yet would be amazing.
In Progress
Ad-Hoc Gorelo Connect
Would it be possible to use Gorelo Connect on an ad-hoc basis with devices that don’t have the Gorelo agent installed? We often need to help clients troubleshoot devices that aren’t managed by us. Screenconnect creates a URL or code which we can send to the user and have them connect, and then removes itself after the session is terminated.
Up Next
Community - Forms, Checklists, Docs, Structured Docs, Scripts
Allow other Gorelo users to share templates for each. Also, good to see what others are doing and how they are using it.
In Progress
🎨 Gorelo Redesign (with Light Mode)
We've been adding a ton of features, and now we are redesigning the entire Gorelo platform to tie them all together. This massive update applies our new design language globally to eliminate inconsistencies, improve UX, and deliver a unified, high-density environment — with Light Mode finally built in as a first-class citizen!
Planned
Notification if Gorelo is uninstalled
It would be nice to get a ticket or notification if Gorelo is uninstalled on device.
In Progress
Contracts - Service Level Agreements
Need the ability to configure service level agreements on a per contract basis according to ticket/issue priority. Additional logic could be built against this to notify if an SLA breach is near and reporting/dashboard widgets to keep an eye on service delivery.
Planned
Linux Agent
Basic key functionality SSH access Remote terminal Hostname Public & Private IP Disk info
Registry Editor
Being able to change registry items to repair windows without interrupting the end user.
In Progress
Asset Performance Graphs
Similar to Task Manager, a Live Performance graph of CPU, RAM, Network & Disk Queues would be great on the Asset. E.g. Attached screenshot...
Open
✨ Assets - Wake-on-LAN
Implement Wake-on-LAN that will automictically choose an existing device that's online to send the packet from.
Open
Dashboard for CPU, Memory, Storage, and Video Card analytics. 30 day 60 day.
Somewhere where we can see the historical data of these things on a machine.
In Progress
🖥️ Gorelo Connect v2
Remote access is one of the most important tools in your day, so we're building our own -- from the ground up. A next-gen engine that runs straight from the browser (no installs), with a hardware-accelerated pipeline for fast, crisp sessions, region-based routing to keep client data where it belongs, and remote tied directly into your tickets and devices the way only a native tool can. Owning the whole stack also unlocks the things you've been asking for: client (end-user) remote access, secure temporary access for third parties, and a seamless Quick Connect experience. (For transparency, the current remote tool got you connected while we built the platform. Now it's time for it to be truly ours.)
Up Next
Temporary Access for Gorelo Connect
Allow temporary access to Gorelo Connect (Remote Control) for guests, vendors etc. Similar to a Host Pass for Screenconnect
Open
🦄 Assets - Upload MSI/EXE and create an app install package
Upload an MSI/EXE to create an app install package that can be distributed via policies.
Open
Executive Reporting
Overall System Health: Status reports on the health of all monitored machines, including uptime statistics and critical issues. Security Posture: Overview of security incidents, updates on antivirus status, and details of any breaches or vulnerabilities. Performance Metrics: Data on the performance of hardware and networks, such as CPU usage, memory consumption, and bandwidth utilization. Patch Management: Information on the status of software updates, patches, and fixes applied across the infrastructure. Inventory Management: A snapshot of hardware and software inventory, including any changes or new additions. Backup Status: Reports on the success and frequency of backups, including any failures or issues. Compliance and Policy Adherence: Details on how machines comply with internal policies and any regulatory standards. Incident Reports: A log of any system incidents, their impact, and the response to them. Resource Utilization Trends: Analysis of trends in resource usage over time to predict future needs and prevent issues. Service Tickets Summary: Overview of support tickets, including resolution times and outstanding issues. Remote Activity Log: Record of remote access sessions and administrative actions taken on machines. Proactive Maintenance Actions: Summary of preventative measures taken to avoid system issues. Cost Management: Insights into the costs associated with the management and operation of IT assets. Recommendations for Improvement: Suggestions for optimizing system performance, security, and cost-effectiveness based on data.
Planned
🦄 Tickets - Copilot
Chat with any ticket, the same way you would with Claude or ChatGPT. Copilot already has the full ticket context, so it can answer questions and suggest what to do next without you leaving the ticket. Open the Ask Copilot tab in the ticket’s right-hand panel and either type a question or pick a quick action such as: Investigate Ticket -- work out what’s failing, who it affects and what changed Summarize Ticket -- get up to speed on a long thread in seconds Suggest a Resolution -- step-by-step fixes, ranked by what’s most likely to work Find Similar Tickets -- surface past tickets with the same symptoms and how they were solved Draft a Reply -- write a response to the contact, ready to edit and send Analyze Triage Assessments -- dig into what the AI triage agent found and why Every answer draws on the client’s past tickets, their documentation and their assets. Answers can be copied, inserted straight into your reply, or regenerated. You can keep chatting from there, for example “what if step 2 doesn’t work?” or “check whether anyone else at this client has reported this”.
Planned
🦄 Assets - Broadcast message
The ability to broadcast a toast notification to multiple devices
SNMP Monitoring / Automation
This obviously opens up a huge amount of options and capability, and would be a very welcome addition to Gorelo. Essentially adds the ability to monitor almost any (?) non-PC / non-Mac asset, including specifically our most common use case: printers. A SNMP schema/template library wouldn't go astray either - and one that could be shared with other Gorelo users would be a win.
Open
Allow Policy Duplication
Allow policies to be duplicated with the included checks, plugins & scripts. I currently have a app management plugin with a list of all the software to be installed and updated through Winget and would like to be able to modify that list for other policies through duplication and modification instead of entering all the software id's one by one.