It would help out if it could auto assign the first user who responded to a new ticket. That way we can know who has eyes and the ticket and is taking care of it.
Definitely needed. Way too easy to get caught up responding to a ticket and forget to take ownership, leaving it somewhat stranded and untracked.
This would be the perfect design: The first tech to respond gets a prompt (on submit) that let’s you assign LEAD/ASSIST/WATCHER roles with you (the first one to respond) being auto selected as LEAD.
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Tan Tomato
Definitely needed. Way too easy to get caught up responding to a ticket and forget to take ownership, leaving it somewhat stranded and untracked.
This would be the perfect design: The first tech to respond gets a prompt (on submit) that let’s you assign LEAD/ASSIST/WATCHER roles with you (the first one to respond) being auto selected as LEAD.